Feedback 24 is a mystery shopper service that has specialized in improving customer experience for over 7 years. The company offers professional customer experience research using the mystery shopper method for any business where there is direct customer interaction.
Leading brands view customer experience as a key strategic and competitive advantage. Mystery Shopping is the best research tool to evaluate the quality of service and get objective feedback from the customer.
Why do you need the Mystery Shopping service?
With the help of Feedback 24 service you can easily identify discrepancies between the expected and actual quality of service at all points of interaction between your business and the customer. Our performers are well-trained mystery shoppers acting as real customers. The mystery checkers collect information about products, services, quality of service, record observations and provide a detailed structured report with photo or video recording.
Business checking by mystery shoppers will be useful for:
• revealing the real expectations of customers;
• verify compliance with standards;
• Identify gaps in employee training;
• audit merchandising;
• assessing competitors' businesses;
• price monitoring.
What kind of business would benefit from the service
Feedback 24's mystery shopper service provides valuable information for identifying problems with customer service and communication, and allows you to conduct an in-depth study of customer experience in many business sectors:
• restaurants, cafes, bars;
• hotels, inns, resorts and recreation centers;
• clinics, medical centers, dentistry and other medical facilities;
• cosmetology, spa salons;
• real estate developers and real estate agencies;
• car dealerships, service stations and gas stations;
• banks and microfinance organizations;
• legal and insurance companies;
and other spheres.