@Esthacki789
Lets say you are a doctor and prescribed a 3 day course of medicine to Mr. Mehta for common cold. Now you would say every doctor will give the same medicines for the same symptoms of something so simple to diagnose. This is exactly where you have assumed that nothing more can be done to provide exceptional service. You have limited your thinking here. However, if you scratch your creativity considering options available, then you will realize many ways in which you could even now provide exceptional service. One of the easiest ways could be sending a SMS to Mr. Mehta timely via a Bulk SMS software, reminding him to take medicines. How does this help? This will improve the number of times Mr. Mehta takes his medicine on time, thereby he will be cured soon. In addition, to getting cured he will also be delighted with your personal attention and care. This will lead to him advising others to choose your services the next time they need it.